Privacy Policy

Privacy Policy

Last updated: 05/04/2026

1. Data Controller

This Privacy Policy explains how personal data is collected, used, stored, and protected when you use the License Avenue website and place an order.

The data controller is:

Trade name: KEYBOARDED
Individual entrepreneur: Clément Simon
Legal form: Entrepreneur individuel – Micro-entreprise
Address: 18 rue Raoul Dufy, 11000 Carcassonne, France
Email: contact@licenseavenue.com
Phone: 06 32 47 37 90
SIREN: 794 771 063

2. Data Collected

Depending on your use of the website, the following categories of personal data may be collected:

  • identity data: first name, last name;
  • contact data: email address, billing address, phone number where applicable;
  • order data: purchased products, order references, invoices, transaction status, payment-related metadata;
  • support data: messages sent to customer support, attachments, screenshots, claim details;
  • technical data: IP address, browser type, device information, approximate geolocation, logs;
  • analytics data: browsing behavior and audience measurement data collected through Google Analytics, subject to your cookie choices where required.

Payment card data is not stored directly by License Avenue as full card details are processed by the payment provider.

3. Purposes of Processing

Your personal data may be processed for the following purposes:

  • processing and managing orders;
  • delivering digital products and activation information;
  • issuing invoices and maintaining accounting records;
  • handling customer service, claims, and support requests;
  • preventing fraud, securing transactions, and protecting the website;
  • complying with legal, tax, and accounting obligations;
  • measuring website traffic and performance through analytics tools, where permitted by law and your preferences.

4. Legal Bases

Personal data is processed on the following legal bases, depending on the purpose concerned:

  • contract performance for order management, delivery, payment follow-up, and customer support related to an order;
  • legal obligation for invoicing, accounting, and compliance obligations;
  • legitimate interest for website security, fraud prevention, dispute management, and service improvement;
  • consent where required, in particular for non-essential cookies and analytics trackers that are not exempt from consent.

5. Mandatory or Optional Nature of Data

Some data is mandatory to process your order, issue invoices, prevent fraud, or provide support. If you do not provide mandatory data, your order may not be accepted or properly fulfilled.

Data collected through optional cookies or trackers depends on your consent choices.

6. Recipients of the Data

Your personal data may be accessed only by persons or service providers who need it for the purposes stated above, including in particular:

  • the website operator and persons in charge of order processing and customer support;
  • payment service providers, including Stripe;
  • technical service providers such as hosting, email, security, and website maintenance providers;
  • analytics providers, including Google Analytics, subject to your choices and applicable law;
  • competent authorities, courts, or public bodies where disclosure is required by law or necessary for the establishment, exercise, or defense of legal claims.

7. International Transfers

Some service providers may process personal data outside the European Economic Area. Where this occurs, such transfers must be based on an appropriate legal mechanism required by applicable law, such as an adequacy decision, standard contractual clauses, or another valid safeguard.

You may request further information on such safeguards by contacting the controller.

8. Retention Periods

Personal data is retained only for as long as necessary for the purposes for which it was collected, subject to legal retention obligations and limitation periods.

  • Order and invoice data: retained for the legal and accounting retention period applicable under French law;
  • Customer support and dispute data: retained for the time necessary to process the request and manage any related dispute;
  • Technical logs and security data: retained for a limited period proportionate to security and fraud prevention needs;
  • Analytics cookies and related identifiers: retained according to your consent choices, cookie settings, and applicable law.

9. Data Subject Rights

In accordance with applicable data protection law, you may have the following rights, subject to legal conditions and limitations:

  • right of access;
  • right to rectification;
  • right to erasure;
  • right to restriction of processing;
  • right to object;
  • right to data portability where applicable;
  • right to withdraw your consent at any time where processing is based on consent.

You may exercise your rights by contacting: contact@licenseavenue.com

To protect your data, proof of identity may be requested where necessary.

10. Right to Lodge a Complaint

If you believe that your personal data has been processed in breach of applicable law, you have the right to lodge a complaint with the competent supervisory authority, including the CNIL in France.

11. Security

License Avenue implements reasonable technical and organizational measures intended to protect personal data against unauthorized access, alteration, disclosure, loss, or destruction.

However, no transmission or storage system can be guaranteed to be absolutely secure.

12. Minors

The website is not specifically intended for minors purchasing without the involvement of a parent or legal guardian. If personal data of a minor has been collected improperly, the data subject or legal representative may contact the controller to request review or deletion where applicable.

13. Changes to this Policy

This Privacy Policy may be updated at any time to reflect legal, technical, or operational changes. The latest version published on the website is the version that applies.

14. Contact

For any question relating to privacy or personal data:

KEYBOARDED / Clément Simon
18 rue Raoul Dufy, 11000 Carcassonne, France
Email: contact@licenseavenue.com
Phone: 06 32 47 37 90