Digital Delivery Policy

Digital Delivery Policy

Last updated: [DATE]

1. Scope

This Digital Delivery Policy explains how digital products purchased on License Avenue are delivered to customers.

2. Nature of Delivery

All products sold on the website are delivered electronically unless expressly stated otherwise. No physical shipping is made for standard digital software licenses, activation keys, subscriptions, or related digital products.

3. Delivery Methods

Delivery may be made through one or more of the following methods:

  • display on the order confirmation page;
  • delivery in the customer area where available;
  • delivery by email;
  • delivery of a license key, activation code, download link, access credential, or redemption instructions.

4. Delivery Time

Delivery is generally initiated after successful payment confirmation.

Delivery may be instant, near-instant, or delayed depending on:

  • anti-fraud verification;
  • manual review where needed;
  • supplier synchronization;
  • technical maintenance;
  • temporary stock or activation availability.

Any delivery timeframe shown on the website is indicative unless explicitly stated otherwise.

5. Customer Responsibility

The customer is responsible for:

  • providing a valid and accessible email address;
  • checking spam or junk folders;
  • ensuring that the purchased product matches their device, region, account, platform, and intended use;
  • following the installation and activation instructions correctly.

6. Delivery Completion

Delivery is deemed completed once the digital product or access information has been displayed, sent, or otherwise made available to the customer through the intended electronic means.

7. Failed or Delayed Delivery

If a customer does not receive the product within a reasonable timeframe, they must contact support at: contact@licenseavenue.com

Before opening a payment dispute, the customer must allow reasonable time for verification and support handling, except where mandatory law provides otherwise.

8. No Physical Shipment

Unless a product page expressly states otherwise, no parcel, no paper document, and no boxed software is shipped. The customer acknowledges that the purchase concerns digital content or digital access delivered electronically.

9. Activation and Third-Party Conditions

Delivery of a key or code does not guarantee use outside the conditions defined by the software publisher. Activation may require a third-party account, internet connection, geographic eligibility, or other publisher-specific conditions.

10. Contact

For delivery-related questions:

License Avenue / KEYBOARDED
Email: contact@licenseavenue.com
Phone: 06 32 47 37 90